You may cancel your RemiPBX Service at any time by providing RemiPBX with a notice of your intent to cancel by sending an email to support@remipbx.com or calling our Support Department at (401) 240-2919.
1.1 Money Back Guarantee. If you are unsatisfied with your RemiPBX service for any reason in the first 30 days after your initial sign up, you may cancel and be eligible for a refund of equipment, activation and subscription fees. Shipping and handling charges are not refundable. Refunds for devices where an RMA was requested within the 30 day period will be made in full if the devices are in “returnable” condition and the device is returned within 7 days of the RMA date. Returnable condition requires the item to be in new condition, in the original packaging and all parts and documentation received. Return shipping is the customer responsibility.
Our money back guarantee does not apply to customers who received month-to-month contracts, and any charges for international usage. Our money back guarantee also does not apply to any renewals or add-on lines or services added after your initial order. In addition, we may not be able to refund all of the taxes that you paid. RemiPBX will use commercially reasonable efforts to refund promptly any charges (less any amounts that you owe to us) to your account following the return of your device. If your device is not returned within 14 days from the RMA date, RemiPBX will refund for all eligible charges except for the device charges. Once the device is returned, the device charges will be refunded less any applicable restock fee.
A charge for the retail price of any device will be made to the customer’s account if the device is not returned within 14 days of the RMA date.
WE HAVE THE RIGHT TO REVOKE THE MONEY BACK GUARANTEE FOR ALL CUSTOMERS AT ANY TIME WITHOUT PRIOR NOTICE. The 30-Day Money Back Guarantee does not apply if you are found to be in violation of our terms of service or if you have taken advantage of the guarantee in the past.
1.2 Termination After 30 Days. Upon termination of service after the initial 30 days, the termination will be effective on the last day of the current billing period in which notice of termination is given (not applicable to minimum commitment contracts). At any time, and for any reason, RemiPBX may provide a refund, discount, or other consideration to a (“Credit”). The amount and form of a Credit, and the decision to provide them, are at RemiPBX’s sole and absolute discretion. The provision of a Credit is one instance does not entitle you to a Credit in the future for similar instances, nor does it obligate RemiPBX to provide a Credit in the future, under any circumstances. Equipment is not returnable or refundable after the 30-Day Money Back Guarantee period. Non-usage of service does not constitute cancellation of service nor does it extend the 30-Day Money Back Guarantee period.
1.3 Month-to-Month Contracts. In the event you signed up for a month-to-month contract, in addition to any disconnect fee, you will be responsible for all charges for the entire month-to-month period and authorize RemiPBX to bill these fees to your payment method (credit card). The 30-Day Money Back Guarantee does not apply to any executed month-to-month contract.
1.4 Porting. You may be able to take, or “port,” your current number to another service provider. Once your port is completed through your new service provider, you must email support@remipbx.com to cancel your RemiPBX Service. Until you cancel service with RemiPBX, you will remain a RemiPBX customer, and you will continue to be responsible for all charges and fees associated with your Service. If you cancel your Service prior to completion of the port, your Service will not work and your number may not be available for porting. Your account must be active and in good standing in order to port out your number.
Updated November 25, 2024
