RemiPBX FAQs
All About VoIP
What is VoIP?
VoIP, or Voice over Internet Protocol, is a way to make phone calls using the internet instead of a regular phone line. It turns your voice into digital data, so you can talk from a computer, smartphone, or other device with an internet connection. It’s cost-effective and easy to use.
VoIP is an ideal technology for small businesses.
How is VoIP different from a traditional phone system?
VoIP is designed for growing businesses because it uses the internet for calls instead of physical phone lines. This makes it more reliable, affordable, and flexible, letting you make calls from your computer, smartphone, or desk phone. Unlike traditional systems, VoIP is easy to scale as your business grows.
Do I need a fast internet connection to use VoIP?
VoIP works best with a reliable internet connection, but you don’t need super-fast speeds. For most small businesses, a typical broadband connection is enough to ensure clear calls. If you’re unsure, we can help you determine if your current internet setup is ready for VoIP.
What equipment do I need to use VoIP?
To use VoIP, you’ll need a reliable internet connection, VoIP-compatible phones (desk phones, conference phones, or softphones (apps) on your computer or mobile devices), and a router or switch to connect your devices. If you already have compatible phones or headsets, you may not need additional equipment. Our team can help you determine exactly what you need and guide you through setup.
How is RemiPBX different than the telephone service I have through my local cable company?
RemiPBX will give you a customized phone system at a fraction of the cost.
Does VoIP support faxing?
Yes, VoIP supports faxing, but it works differently than traditional phone lines. With VoIP, you can use digital faxing (also called eFax) to send and receive faxes through email or an online portal. The beauty of eFaxing is that you never have a busy signal, ensuring incoming faxes are always received. If you prefer to keep using your fax machine, an adapter can connect it to your VoIP system.
What makes RemiPBX better than other VoIP providers?
RemiPBX stands out by focusing on the needs of small businesses. We offer reliable, high-quality phone services tailored to your business, with personalized support you won’t find at larger providers. Our solutions are easy to use, scalable as your business grows, and backed by a team that’s dedicated to your success.
Getting Started
How do I sign up for RemiPBX?
Signing up for RemiPBX is easy. You can call or text 401-240-2919 or email us at sales@remipbx.com to get started.
Does RemiPBX offer a free trial?
When you sign up for RemiPBX, we offer a free 30-day money back guarantee. Signing up with RemiPBX is risk free. Our customers love us and so will you!
What features are included with RemiPBX?
RemiPBX offers a wide range of features designed to meet the needs of small businesses, including call forwarding, auto-attendants, voicemail-to-email, call recording, and more. For a complete list of features, please visit our Features Page. If you’re unsure which features are right for your business, our team is happy to help you find your best fit.
How quickly can I get RemiPBX installed?
We can typically set up your RemiPBX system within a few days, depending on the size of your business and any customizations you need. Best of all, we ensure zero downtime during installation, so your business stays connected without interruption.
Does RemiPBX charge for installation?
RemiPBX does not charge for standard installation. Any installation which requires us to lay ethernet wiring, network-related services, or other services outside of a standard installation process will require additional fees. We got your back and will always provide a quote and get approval before we charge you these fees. Over 95% of the installations we conducted in the last 12 months were done at no additional cost.
Can I keep my business phone number if I switch phone service providers?
Yes, you can keep your existing business phone numbers when you switch to RemiPBX. We’ll handle the number porting process for you to ensure a seamless transition without any interruptions to your service.
Can I set up an auto-attendant or virtual receptionist?
Absolutely. The RemiPBX team does more than provide an auto-attendant feature—we work closely with you to design a call flow that optimizes your customer communications and aligns with your business goals. Our virtual receptionist can greet callers, provide tailored menu options, and ensure every call is routed to the right person or department seamlessly. Whether it’s creating a professional first impression or handling after-hours calls, we go above and beyond to ensure your system is perfectly set up to enhance your customer experience.
How is VoIP pricing different from traditional phone systems and on-premises phone systems?
VoIP pricing is often more affordable and predictable compared to traditional or on-premises phone systems. With VoIP, you typically pay a monthly subscription fee that covers all your calling features, with no need for expensive hardware or maintenance costs. Traditional systems often require significant upfront investments in equipment and ongoing maintenance fees. On-premises systems add costs for upgrades, repairs, and IT support. VoIP is a more budget-friendly option, especially for small businesses, with the added benefit of being easy to scale as you grow.
Do I need to cancel my existing business phone contracts?
Not necessarily. If your current phone contract includes services you want to keep, like lines for credit card processing or part of an internet bundle, you can maintain those while switching other lines to RemiPBX. To ensure a smooth transition, there needs to be an overlap where both your old provider and RemiPBX are active during the number porting process. We’ll guide you through this and let you know when it’s appropriate to cancel services you no longer need, avoiding any disruptions to your business.
Can I get a vanity phone number for my business?
Yes, we can help you find a phone number that spells out a word or is a memorable number sequence so you can stay top of mind with your customers. There is a one-time fee to acquire a vanity phone number, and the cost varies depending on the number. We will help you choose the right number based on your budget and business goals.
Can I have more than one phone number for my small business?
Yes, you can have as many phone numbers for your business as you wish. We will work with you to help find the best phone numbers to meet your business goals. Some phone numbers come free with your plan while others incur additional fees.
Features
Can I call 911 with RemiPBX?
Yes, you can call 911 with RemiPBX. It’s extremely important that your registered location for the phone is accurate, as that is the only mechanism we have for routing 911 calls. Please see our E911 statement here: http://remipbx.com/e911-disclosure/
Can I call 0 for the operator with RemiPBX?
Like nearly all VoIP services, RemiPBX does not support 0+ or operator assisted calling, including, without limitation, collect calls, third party billing calls, 900, calling card calls or dial-around calls. The Services may not support 311, 511, and other x11 services in one or more service areas.
Can I use my current phones or do I need to buy new phones?
RemiPBX works with a lot of different phone manufacturers, and we believe in reusing and recycling whenever possible. If we can use your current phones, we are happy to configure them for you.
Should you need to purchase phones, we offer deeply discounted phones (and in some cases no-cost phones) all backed by our 1-year hassle-free placement warranty.
How does caller ID work for my business?
RemiPBX (nor any other telephone service carrier) does not have complete control over your Caller ID. We submit requests so that your CNAM (Caller Name Delivery) is registered and updated with the telecommunications industry’s Caller ID database, and it’s up to the carriers you’re calling through to acknowledge this update of the CNAM database. Read more in this helpful blog post: https://remipbx.com/how-to-fix-your-business-caller-id/.
Should you notice any outgoing calls that are not showing your preferred Caller ID, please submit a support request to support@remipbx.com with the telephone number you dialed out to and what showed up on the caller ID of the person you called, and we will investigate the matter.
Can I block certain numbers from calling my business?
It is super easy. Just send us a support email (support@remipbx.com) and request the number/s get blocked.
How do I factory reset my phone?
Hold down the OK button for about 7 seconds. A message will appear on the screen asking you if you want to reset to factory settings. You press the OK button. This process will take a couple mins, so be patient. If during the process, a prompt shows up on the screen that says “Enter SN” you need to enter the last five digits of the phone’s serial number. The serial number is located in a barcode on the back of the phone. It is not the MAC address. It is the barcode with numbers only. If you hit any snags, please email us at support@remipbx.com.
How do I transfer a call on my Yealink T46 series phone?
There are two ways to transfer a call. One is a blind transfer where you transfer the caller without speaking to the intended recipient first. Another type is called an attended transfer where you have the chance to speak with the recipient to see if they want to take the call or if the caller should be sent to voicemail.
A blind transfer is easy. When you are on an active phone call, press the transfer button on your phone or the “Transfer” softkey under the screen on your desk phone. You can immediately forward the call by dialing the person’s phone number or extension and pressing the “B Trans” soft key. You can also search for the person’s name by typing any part of their name or extension, then using the arrow keys to select them. Alternatively, you can simply press the button for your coworker’s extension.
An attended transfer requires that you press the transfer button on your phone or the “Transer” softkey under the screen on your phone. You can then call the person you wish to transfer to and speak with them. When ready, you can then press the “B Trans” key to transfer the caller over.
We actually recommend neither of these. Instead, we suggest that you use the Park buttons on your quick dial menu. When someone calls in and you wish for them to speak with someone else, you simply press the Park button while on the call and they will be put on that Park button. That leaves you free to dial the colleague you wish to speak with and let them know the person is on Park. They can then hang up with you and press the Park button to be automatically connected to the other person. Simple!
I want to make a new recording for my phone system. How do I do that?
Dial *732 from any of your RemiPBX system phones. Enter the password (default is 1234). When asked for “ID Number” – enter the number of the recording. For new recordings, you can use 101, 102, 103, etc.
If you don’t know what number to put for this on an existing system, check with us first. You do not want to overwrite existing recordings. Start recording at the beep, and press # when done. It will play back the recording for you and you will be able to accept, or re-record. Email support@remipbx.com to let us know the recording is ready and what number you saved it on, and we will install it for you.
Don’t forget that we offer professional voice recordings as part of your plan. If you provide us with the script, we can do the recording for you.
How do I get the RemiPBX mobile app?
If you have an iPhone, simply go to the Apple App Store and search RemiPBX. If you have an Android, go to the Download the app. You can submit a ticket to support@remipbx.com and we’ll find a time to walk you through the setup. It should take no more than 10 minutes of your time to start calling customers with your new mobile app.
How do I setup the RemiPBX mobile app?
Setting up the mobile app is easy. We have mobile apps for iPhone and Android. You can find the mobile apps here: https://remipbx.com/remipbx-mobile-apps/. Your extension needs to be registered for the mobile app in order for it to work. Send a request to support@remipbx.com to get the mobile app and we will set it up for you and send detailed instructions on how to get your mobile app activated. It’s a very quick and easy process, and we’re here to help you along the way.
How do I change the ringtones for my RemiPBX mobile app?
Simply open the RemiPBX mobile app, and press the settings icon in the upper right-hand corner. Press “Preferences” then “Ringtones” and you fill find the opportunity to preview and select various ringtones.
Can I integrate my practice management software with RemiPBX?
If you are interested in completing an integration, reach out to us by emailing support@remipbx.com. We offer integration opportunities, and want to help.
Account Service
How does billing work?
RemiPBX bills monthly on the first week of the month. We ask that you put a credit card on file. You have the option to set up autopay for your convenience. You can also pay by ACH. When you become a customer, we set you up on our billing portal where you can view and pay invoices. Any questions? Email billing@remipbx.com and someone will reach out quickly to answer your question.
How do I put in a service ticket?
The best way to submit a ticket is to send an email to support@remipbx.com. Include your contact information and a summary of your service issue and we will contact you expediently. You can also submit a ticket by texting us at 401-240-2919. For emergencies, please call us at 401-240-2919 and we will open a ticket for you.
How do I cancel my service?
To terminate your service, contact RemiPBX’s Support Team, via email at support@remipbx.com or by calling (401) 240-2919 thirty (30) days prior to expiration of the current Service Term. For further details, please see our Cancellation Policy located at: https://remipbx.com/Cancellation-Policy/.
How do I add users to my existing RemiPBX plan?
Adding users is easy. Send an email to support@remipbx.com with the relevant details and we will get working on your request. Please allow a minimum of 3 business days to activate a new user.
How do I view my contract details?
When you sign an agreement with RemiPBX a copy of the signed agreement gets sent electronically to you. Please check your inbox and if you need another copy, send an email to billing@remipbx.com and we will send you one.
