As a small business owner, your phone service is the last thing on your mind until it doesn’t work properly. In your moment of need, it is important to look for a high level of customer support from your phone service provider.
You may not realize it, but your business phone service working properly is critical as it directly impacts your operations, reputation, and customer satisfaction. In this post I am going to explain further why you need excellent customer service from your phone service provider and, more importantly, how to get it.
When your phones are not working, it can be stressful. Phone service disruptions impact your ability to communicate with clients, vendors and team members. When you have downtime, you increase your chances of losing revenue, so time is of the essence. There are many reasons why your business phone system is down that could have nothing to do with your phone service provider. Perhaps you have an electrical problem, someone in the office accidentally unplugged a needed device, or maybe your internet connection is disrupted. The list could go on, and that is not something you can troubleshoot on your own.
This is why it is important to have a solid IT team in place to call when your technology isn’t working. While you should absolutely alert your phone service provider of the issue, your IT team is likely going to be the team that needs to resolve the issue. Nearly all company-wide service disruptions we see at RemiPBX are attributed to factors outside of our control and require the attention of the IT support team or internet service provider.
Limited Resources Hinders Progress
Many small businesses don’t have the resources to hire an IT company to call when something goes wrong. Small businesses often rely on lean operations, meaning delays in fixing issues like dropped calls, poor call quality, or configuration errors that can lead to lost opportunities. Accessible customer support ensures you can get help when you need it—whether it is by phone, email, or chat. So if you are a company that is not able to invest in managed IT support, it’s even more important that you find a reliable and responsive phone service provider. And if you plan to use the mobile app of that phone service provider, look up reviews online as it will help you make a better decision when selecting your business phone service provider.
Some of our competitors will charge you every time you reach out to support. These are costs which can add up fast and are unpredictable expenses for your business. Providers who charge for support calls or only offer email support can your small business’ waste valuable time. A reliable provider with responsive support can help resolve issues faster, reducing the financial impact of downtime or service disruptions. RemiPBX never charges for routine support, and this includes both phone and email support. Our customers love that they can rely on us when they need us and have a regular monthly expense that won’t break the bank.
Now What?
Say you find yourself with a telephone service provider that is not reliable nor affordable. What should you do? The first thing to do is confirm when your contract renews and gather your latest phone bill. You should absolutely start getting quotes from other vendors. In the meantime, if there is an ongoing service issue, you should continue to attempt to reach your current vendor until the issue is resolved. This could mean asking for your service ticket to be elevated to a supervisor or you go back to the account manager who sold you the system.
Just because your account is small doesn’t mean you are not important and deserve good service. For small businesses, a phone service provider with dependable customer support acts as a partner. This helps to ensure seamless communication and enables you to offer an optimized call experience for your customers.
Knowing that you can easily reach a knowledgeable support team gives you confidence in your phone service. This allows you to focus on growing your business instead of worrying about whether you are missing out on new business or losing opportunities with your current customers.
