Why Business Call Forwarding to a Personal Cell Phone Is a Mistake (And What to Do Instead)
It is one of the most common requests we get from new customers: “Can you just forward my calls to my cell phone?” We understand the thinking. You want to make sure you never miss a call. You are out of the office, on the road, working from home. Call forwarding sounds like a simple […]
Managed VoIP vs. Reselling DIY VoIP – 4 Things Your MSP Needs to Know
DIY VoIP sounds like better margins until you factor in the support burden, staffing costs, and client churn. Here is why managed VoIP wins for most MSPs.
What is VoIP and How Does It Work for My Small Business?
You’ve probably heard the term VoIP thrown around in business conversations, but what exactly does it mean? Voice over Internet Protocol, or VoIP, is simply a way to make phone calls using your internet connection instead of traditional phone lines. For small businesses, it’s become the go-to choice for cost-effective, feature-rich communication. Let’s break down […]
Why MSPs Shouldn’t Bundle VoIP with IT Services
Some MSPs bundle VoIP with IT services to simplify billing for their clients, but this approach often leads to compliance issues, support confusion, and unexpected service disruptions. In this article, we break down the risks of trying to bundle VoIP with your managed services.
Top Resources to Help Massachusetts Small Businesses Grow
There are over 700,000 small businesses in Massachusetts, representing over 40 percent of the state’s workforce. Our VoIP service was designed specifically for small businesses and given how many of our customers live and work in Massachusetts, we wanted to put together a list of resources available for this market. You can find a wide […]
Office Move Made Easy with VoIP
An office move is a logistical challenge. Between coordinating movers, setting up internet, and ensuring a smooth transition for employees, one thing that often gets overlooked—until it becomes a problem—is the phone system. If you’re still using a traditional phone system bolted into a closet, moving can be a costly and complex process. But what […]
Why VoIP is the Most Overlooked Part of a Business Acquisition
Are you a small business owner thinking about acquiring another company? Be sure to think about your VoIP service during the negotiations and transition of your business acquisition. I recently started working with a gentleman who owns a local insurance agency. He came to us for help when their VoIP provider failed to come through […]
How to Fix Your Business Caller ID
Do you need to fix your company’s caller ID? Perhaps your business caller ID show up differently depending on whom you’re calling. You’re not alone. In this post, I am going to walk you through how caller ID for businesses works and what steps your phone service provider can do to fix it. Caller ID […]
Business Phone Service Providers Must Offer This
As a small business owner, your phone service is the last thing on your mind until it doesn’t work properly. In your moment of need, it is important to look for a high level of customer support from your phone service provider. You may not realize it, but your business phone service working properly is […]
Switching Phone Service Providers? 3 Things Your Small Business Should Know
Switching phone service providers can impact your small business. Here’s what you need to know to seamlessly change your business phone service.